T&Cs

  1. Our quotes are subject to change. 
  2. The sales prices of all items are inclusive of packaging. 
  3. Free delivery for orders of over € 75.00. 
  4. Fire, war and the effects of war, rioting, civil war, government measures such as manipulation or rationing orders, supply or usage restrictions, seizures, operational disruption or adjustment, strike, lock-out and all cases of force majeure release us from our delivery obligations either permanently or for the duration of the disruption, at our discretion. The same applies if our raw material suppliers do not fulfil their delivery obligations on time or in full according to our purchase contracts. Claims for compensation by the purchaser as a result of the delivery date being exceeded, other delays in delivery or impossibility are not accepted, regardless of whether we are responsible for them or not. 
  5. The goods delivered shall remain our property until the full payment of any debts arising from our business relationship with the purchaser, including any future debts. In case of default, any other breach of contract or significant deterioration in their financial circumstances, the purchaser is obliged – at our request – to immediately return all the reserved goods in their possession to us at his cost. Until the right is revoked, the purchaser may dispose of the goods in our possession during the course of their regular business, but they may not be pawned off or used as security. If the reserved goods are at risk due to compulsory execution measures by a third party or in any other way, the purchaser shall draw attention to our rights and notify us immediately, and must hand over the documentation required for intervention.
  6. In case of justified complaints regarding the quantity or quality of goods, we are only obliged to supplement or replace them – without prejudice to any possible liability for damages due to the absence of warranted properties. If these measures fail, the purchaser has the right to demand a reduction of the purchase price or the cancellation of the contract, at their discretion. Any claims against us must be made in writing immediately after the defect is identified, but no later than 8 days after delivery. Quality complaints are only permitted if the goods are made available to us for inspection.
  7. The net invoice amount is due for payment within 30 days of the invoice date. If payment terms are agreed upon, the due date is calculated based on the delivery date. 
  8. Bills of exchange are not accepted. 
  9. Field staff are not authorised to collect payments.
  10. The place of fulfilment for the purchaser's payment obligations is Hanover. Timely payment is only deemed to have occurred if the money is available and cleared in the accounts specified by us on the due date. If the payment deadline is delayed or exceeded, we reserve the right, without prejudice to our other rights, to charge interest at the rate of 2% above the current German Federal Bank discount rate, to declare due any debts not yet due, and to immediately suspend any further deliveries against credit. 
  11. Offsetting and retaining the purchase price are only permitted, particularly in the case of defects, if and in so far as the counterclaims are recognised by us or legally established.
  12. If the purchaser is a registered trader or the other conditions of § 38 Para. 1 of the German Code of Civil Procedure (ZPO) are met, the place of jurisdiction for both parties is the company's headquarters, i.e. Hanover. The legal relationships of the parties are subject to the laws of the Federal Republic of Germany.
  13. Verbal assurances which deviate from the above-mentioned conditions shall only be valid if confirmed in writing. This also applies to any additions and amendments to these conditions.